+1 (855) 77Forex (California) or +1 (703) 823-1508 (Virginia)

FOREXWORLD ONLINE SHOPPING/DELIVERY

TERMS AND CONDITIONS

 

These terms and conditions (along with the Privacy Policy) when accepted by you form the contract between you, the sender of the shipment, and us, Forexworld Philippines Inc. By availing of the service, you accept our terms both for yourself and for anyone else who has an interest in the shipment. This terms and conditions may apply to anyone who we may contract to collect, transport, or deliver your shipment.


1. Definition of Terms

CBP –U.S Customs and Border Protection (CBP) is the first comprehensive border security agency with a focus on maintaining integrity of the boundaries and ports of entry of the United States of America. It consolidated the duties of multiple organizations and has a priority mission of keeping terrorists and their weapons out of the U.S. It also has a responsibility for securing the border and facilitating lawful international trade and travel while enforcing hundreds of U.S. laws and regulations, including immigration and drug laws. Given this mandate, any shipment leaving the United States of America must comply with CBP regulations.

JC – Japan Customs (JC) is the gateway for the trade supporting Japanese industry and lifestyles and is on the front lines of trade activities.
Drop Ship Orders- are online orders placed by Shippers directly from online merchants where the Shipper’s delivery address would be Forex’s Warehouse for consolidation or direct delivery to the Philippines via Air or Sea.
Forexworld or Forex– is Forexworld Philippines Inc., the company that provides logistics for shipments mainly from the United States of America and other countries (such as Japan, etc.) to the Philippines along with any member of the Forex Group of Companies, which may be necessary for the fulfillment of this service.

Forex Air – one of the Shipper’s options for fulfillment of orders through Forexworld wherein delivery is expedited by shipment through air rather than the usual delivery by sea.

Forex Box Tracker – is the box tracking system accessed via Forexworld.com where customers are able to track the boxes en route to their specified delivery address.

Forex Online Shopping – one of the services offered by Forexworld to its customers where customers can ask Forexworld to buy certain item(s) in the U.S. on their behalf. Forexworld would use its own credit cards to purchase these orders.

Forex Online Shopping Customer Care (FOSCC) – is the service that handles inquiries, transactions and other concerns of our customers regarding Forex Online Shopping orders and transactions only through customer service representatives. This service is available during Philippine business days at Philippine business hours.

Online Orders – orders purchased by Forexworld through the Forex Online Shopping service.

Shipper – refers to the party contracting with Forexworld for use of its service(s).
Receiver or Consignee – refers to the party whom the shipment or package will be ultimately delivered or sent.
Shipment or Package – means all packages that travel under one tracking number, coming from our specified warehouse location(s) to the Philippines.

Shopper/Customer/Client – is the party who requests Forexworld to buy item(s) through online shops.

Invoice – is the document issued by Forexworld that provides the customer information regarding their packages such as tracking number, box size, Estimated Time of Delivery, Estimated Time of Arrival, box type, total and additional charges, and the like.
Invoice Tracking Number or Tracking Number – means the identification number of the package(s) being sent by Forexworld to designated delivery address(es) of the shipper. Such number may be used to track the progress of the shipment through Forex Box Tracker.

Warehouse(s) – is the location where item(s) are received, stored and prepared for shipping to the Philippines. Currently, Forex Online Shopping is serviced by four (4) warehouse locations: 1) Los Angeles, California, USA 2) Virginia Washington D.C., USA 3) Portland, Oregon, USA 4) Tokyo, Japan

Supplier URL – is the uniform resource locator (URL) or the web address of an online shop where the shopper would like to orders item(s) from.

2. Shipping Conditions

All shipments are subject to professional random inspection by Forexworld, US Homeland Security, Japan Customs and Philippine Bureau of Customs. Forexworld fully complies with all relevant US Transportation Security requirements, CBP rules and regulations, Japan Customs, and regularly undergoes training and governmental inspections for your protection.

Forexworld reserves the right to refuse confirmed orders that will fall under the following categories of items:

  1. Currencies
  2. Checks
  3. Money orders
  4. Travellers’ checks
  5. Precious Metals
  6. Precious Stones (e.g. Diamonds, Ruby, Sapphire, Emerald)
  7. Jewelry (e.g. Pandora charms, Swarovski)
  8. Watches
  9. Firearms
  10. Ammunition
  11. Gun parts and accessories (e.g. Reloaders)
  12. Toy Guns
  13. Explosives
  14. Drugs and other prohibited substances
  15. Lewd, obscene and pornographic materials
  16. Perishables
  17. Gambling paraphernalia
  18. Industrial carbons
  19. Combustible materials
  20. Hazardous materials
  21. Goods of commercial quantities
  22. Large electronics and appliances
  23. Big Car Parts
  24. Tires/Wheels and Mag Wheels
  25. Items of commercial quantity
  26. Any item which falls within the restrictions of the CBP.
  27. Any item which falls within the restrictions of Japan Customs.
  28. Any item whose importation is restricted by the Bureau of Customs of the Philippines.
  29. Forex reserves the right to include similar items to this list without prior notice. (**Make it a habit to check item(s) with an FOSCC, especially if it would fall under the above-mentioned list or if you are unsure, to avoid inconvenience.)

Forex reserves the right to open and inspect all orders delivered to the warehouses to make sure that no package contains any of the above items. This applies to both online shop orders and drop ship packages.

Item(s) delivered to the Forex Warehouses that are inspected and are found to be prohibited, shall not be shipped to the Philippines. A Shipper/Shopper may request to return the item(s) to the Supplier provided that charges incurred in returning the item(s) and other charges deemed necessary for the return is shouldered by the Shipper/Shopper, and a return authorization document(s) should be provided to Forex in order to facilitate the return of the said item(s). If the Shipper/Shopper does not return the item(s), Forexworld is
not liable for the left behind item. Should an item be left behind then Forex reserves the right to charge a storage fee for the item until said item is claimed or returned to the Supplier. Should a stored item remain unclaimed or its return not be properly authorized for a period of ninety (90) days, then Forex shall have the right to auction said item to pay for accumulated fees. Forex maintains the prerogative to shorten said 90-day period if it makes a determination that said item is perishable or its value will be greatly diminished by prolonged storage.

Computation of the charges will be based on the computation of the accredited delivery arm of Forexworld plus service fee and, when applicable, storage fees.

3. Fulfillment of Orders

Each transaction with Forexworld, specifically Forex Online Shopping, follows a period or duration where transaction(s) or item(s) are achieved. As such, below is the time-frame to be expected for each event in a transaction.

Online Shop Orders Fulfillment

A. Orders for Processing

Online shopping requires the Shopper to input the details of the item(s) to be ordered. In this regard, FOSCC validates and verifies the order created before pushing through with ordering. As such, online shopping orders are verified and validated within five (5) days from the time the order is created. FOSCC sends an email regarding this verification and requests for the Shopper’s confirmation to the item(s) being ordered. The Shopper should then reply to the FOSCC to confirm the order. If the Shopper does not confirm the order after five (5) days, the FOSCC will send a notification email regarding the order transaction. The Shopper has another five (5) days, from the time the notification email is sent to either push or cancel the order. After this duration, if no reply is received from the Shopper, the FOSCC will consider the order transaction “cancelled” and will proceed in cancelling the order (ample remarks will be included).

B. Orders for Ordering

Orders that are pushed for ordering are processed and ordered within three (3) to five (5) days upon confirmation of order and availability of funds. Notification will be sent to the Shopper’s registered email address when order has been made.

Order details and other instructions indicated by the Shopper in their respective accounts are deemed final.
For orders that are on promotion or on sale, Forexworld reserves the right to order on a best effort basis.

C. Items in Transit to FOREX Warehouse

Orders that are confirmed and proofed by a Supplier confirmation or email notification are tagged by Forexworld team members as “in transit to Forex warehouse.” Duration of the delivery of the item(s) ordered will depend on the delivery time indicated by the Supplier and is mostly indicated in the shipping confirmation email provided. In no way shall Forex be held liable for any delay in shipment.

D. Items Received in FOREX Warehouse

Orders that are received in our warehouse are updated by batch in our system. Processing of received item(s) in our warehouse is done within three (3) to five (5) days depending on the time the item(s) is received and the number of incoming orders.

Drop Ship Orders Fulfillment

A. Orders for Processing

Drop ship order(s) requires the Shopper to input the details of the item(s) expected to be received in our Forex Warehouse. In this regard, FOSCC validates the drop ship orders by checking the following details: (Note: *** – required)

1. Tracking Number ***
2. Est. Date of Delivery
3. Item Description
4. Quantity

FOSCC checks for the following details mentioned above before updating the status of the order in Forexworld’s system. These details are necessary in order to properly inform our Forex Warehouse the specifics of the item(s) to be received in the warehouse.
The FOSCC may request for supporting documents, such as Supplier confirmation or email notification of the item(s), should the provided details be deemed inadequate.

B. In Transit to FOREX Warehouse

Orders that are checked and cleared by a Supplier confirmation or email notification are tagged by Forexworld team members in the Forexworld system as “in transit to Forex warehouse.” Duration of the delivery of the item(s) ordered will depend on the delivery time indicated by the Supplier and for the most part is indicated in the shipping confirmation email provided by the Supplier. In no way shall Forex be held liable for any delay in shipment.

C. Items Received in the FOREX Warehouse

Orders that are received in our warehouse are updated by batch in our system. Processing of received item(s) in our warehouse is done within three (3) to five (5) days depending on the time the item(s) is received and the number of incoming orders.

Orders that are received in Forex Warehouse(s) will be inspected by the Forex warehouse man with the following protocol:

1. The condition of the box/package will be checked.

a. Was the box/package in good condition when it was received?
b. Was the box/package damaged when it was received?

2. Determine whether or not the package will be received.

a. The Forex warehouse man can refuse acceptance of a package as he deems fit in accordance with US, Japan and Philippine laws and regulations, and in his discretion.

3. Determine whether or not the package will be opened.

a. The Forex warehouse man can, under his discretion, open or not the delivered box/package to check for prohibited or non-acceptable items for shipping.

Delivery Fulfillment

Item(s) ordered are consolidated in either of our warehouses and then delivered to the specified Philippine address of the customer(s) via two delivery modes.

a. Via Sea (Sea/Ocean freight) – from the US

Delivery to Metro Manila approximately takes about four (4) to six (6) weeks from the time the boxes are loaded in the container and leaves the port in the US.

Delivery to Provincial areas approximately takes about six (6) to eight (8) weeks from the time the boxes are loaded in the container and leaves the port in the US.

b. Via Air (Air freight)

Delivery to Metro Manila approximately takes about seven (7) to ten (10) days from the time the boxes are loaded and leaves the US territory.

For Provincial deliveries, kindly call our hotline to verify if Air shipment is available for your location.

c. Via Sea (Sea/Ocean freight) – from Japan

Delivery to Metro Manila approximately takes about two (2) weeks from the time the boxes are loaded in the container and leaves the port in Japan.

Delivery to Provincial areas approximately takes about four (4) to six (6) weeks from the time the boxes are loaded in the container and leaves the port in Japan.

***Do take note that certain delay(s), of about a week or so, may be added to the above mentioned indicative periods due to US, Japan and Philippine Customs inspection of shipment, weather conditions, re-routing of shipping lines and similar or related instances.

Tracking Shipments/Packages

Shipments/packages may be tracked using our Forex Box Tracker by simply typing in your tracking number in the appropriate page of the Forexworld website and clicking on the “Track It” button.

***Do take note that certain delays may be observed in updating the tracking information as details are provided by our Forex office.

Pick Up of Shipments/Packages

Customers may opt to pick-up package(s) at the Forexworld office in 69 Marcos Highway, San Isidro, Cainta, Rizal, or at our Forex Online Shopping office in 1107B West Tektite Tower, Exchange Road, Ortigas Center, Pasig City.

Customers should notify via email ahead of time for pick-up of package(s) in order for Forexworld to be able to prepare the requested package for pick-up.

Packages that are tagged for Pick Up at the Forex office that are not picked up for a standard period of time (around six (6) months or more) or those packages that are on hold where payment has not been settled, will be candidates for disposal by Forex.

Before disposing the package, Forexworld’s CSR will contact the customer who owns the package and inform them of the actions that Forex will undertake regarding their package.

The standard length of time a package or order will be stored by Forexworld in its Philippine warehouse is thirty (30) days or one (1) month. If the customer desires to extend this period (e.g. if the customer is in abroad and cannot pick up or have his/her, nor ask someone to pick it up for him in his/her stead, or have it delivered.), a storage fee will be charged on a per month basis.

4. Order Procedure

There are two types of ordering through Forexworld.

1. Online Shopping
2. Drop Shipping

Online Shopping – WE ORDER AND SHIP FOR YOU

Online shopping is the type of order where a Shopper requests Forexworld to order item(s) in an online website in the Shopper’s behalf. The Shopper must first register with Forexworld and must maintain a valid account with Forexworld. The process of ordering with Forexworld, is as follows:

  1. The Shopper logs in to his/her respective account in Forexworld Online Shopping.
  2. Upon logging in, the Shopper clicks on “Create New Order” to make a new order transaction.
  3. Select the type of order (this is at the upper right side of the page), which in this case is Online Shop.
  4. Select the Warehouse you wish to have your item(s) delivered and consolidated.
  5. Input the online Store URL or the link where the Shopper, would like to order item(s) from.
  6. The Shopper/Customer may input a valid coupon code for the item(s) to be purchased to notify our FOSCC for discounts. (*Please note that coupon codes are used on a best effort basis).
  7. On the Item Details part, click on the “+” to add a new item. A window will be prompted where the Shopper/Customer can input the following details: Ship when received, Item description, Item code, Item URL, USD Amount, Quantity, Discount (if any).
  8. After input, click on “Save.”
  9. If the information are already in and correct, the Shopper/Customer may click on “Save Order.” Order is now saved and will be verified by our corresponding FOSCC.
  10. FOSCC verifies and confirms the order with the Shopper/Customer to avoid errors before the item(s) is ordered.

 

Drop Shipping – YOU ORDER AND WE SHIP

Drop Shipping or simply Drop Ship is the type of order where item(s) are ordered by the Shopper/Customer on their own and have these item(s) delivered or dropped in one of the Warehouses of Forexworld. Drop ship orders have to be recorded in the Shopper’s Forexworld account to let the warehouse(s) know that certain item(s) will be delivered. The process of drop ship is as follows:

  1. The Shopper logs in to his/her respective account in Forexworld Online Shopping.
  2. Upon logging in, the Shopper clicks on “Create New Order” to make a new order.
  3. Select the Order type (this is at the upper right side of the page), which in this case is Drop Ship.
  4. Select the Warehouse where the item(s) will be delivered. Currently, Forexworld Online Shopping caters to three (3) warehouse locations, one is in Los Angeles California, USA, the other is in Virginia, Washington D.C., USA, and another in Tokyo, Japan.
  5. Input the “Estimated Time of Delivery,” and the “Tracking No.” to let the Warehouse know approximately when the item(s) will be delivered in the warehouse.
  6. Input the “Store/Origin” where the item(s) will be coming from (i.e. Amazon, Ebay).
  7. Select the “Courier” who will deliver the item(s) in the warehouse (i.e. UPS, USPS, Fedex).
  8. On the Item details part, click on “+” to add a new item. A window will be prompted where the shopper/customer can input the following details: Ship when received, Item description, USD Amount, Quantity.
  9. After input, click on “Save.”
  10. If the information are already in and correct, the Shopper/Customer may click on “Save Order.” Order is now saved and will be verified by our corresponding FOSCC.

5. Shipment Consolidation

Customer(s) has the option to consolidate and repack the item(s) ordered or drop shipped in Forex Warehouse. Bear in mind the following conditions for consolidation:

1. Consolidating item(s) in our LA and OR Warehouse

Item(s) are consolidated or combined in such a way where Customer(s) will be able to maximize the space of the box used for shipment. If a Customer opts for consolidation, then Forex’s LA/OR Warehouse team members may take out cartons and other additional packaging from each item in order to maximize the use of the box. Consolidating item(s) in our LA/OR Warehouse are available for an additional charge of $5 to $10.
Customers may arrange for special requests such as, but are not limited to the following, and additional charges of more or less than $20 related to the special request may be charged by Forex US office to customer(s):

  1. Repacking – where item(s) are repacked and rearranged or reorganized to same or different box.
  2. Itemization – getting more intricate details regarding an item.
  3. Detailed inspection of the package(s) received in our warehouse, aside from the basic inspection where the warehouse checks for external damages to the package(s) received.
  4. Additional picture(s) captured for an item(s) received in our warehouse (e.g. different angles, picture of each item received, etc.).
  5. Encoding of item(s) and other pertinent details to the Customer’s account.
  6. Other special requests that are beyond the normal day-to-day operations of Forexworld.

2. Consolidating item(s) in our VA Warehouse

Smaller packages are consolidated or combined into a bigger box in our VA Warehouse.

Customers may opt for special requests regarding their boxes. Special requests for VA Warehouse will undergo a processing of approval and additional charges depending on the discretion of Forex’s VA warehouse office.

3. Consolidating item(s) in our JAPAN Warehouse

Consolidating and repacking item(s) in our Japan Warehouse are available for an additional charge of JPY2,500 or roughly $22.

Customers may arrange for special requests (i.e. special shipment on tires, etc.), do take note that additional charges of more or less than JPY2,200 or roughly $20 related to the special request may be charged by Forex office to customer(s).

6. Responsibilities of Shopper(s)/Customer(s)/Client(s)

It is the responsibility of the Shopper to:

  1. Input in their respective Forex Online Shopping account a complete and detailed information regarding the following:

    For Online Shopping For Drop Ship
    i. Store URL i. Store URL
    ii. Item Description ii. Tracking Number(s)
    iii. Item URL iii. Est. Time of Delivery
    iv. Amount iv. Item Description
    v. Quantity v. Amount
    vi. Discount (if any) vi. Quantity
    vii. Promo code (if any)
    viii. Remarks – special instructions

    *** See Order Procedure for reference.

    Forexworld reserves the right to only order (for online shopping) and use the information such as special instructions (for order/for shipping) provided by the Customer. Specific changes in orders such as, but are not limited to the following: size, color, style, additional specifications of an item, promo codes, are subject for approval and discretion of Forexworld.

    Coupon code(s) provided for Online Shopping Orders are used on a best effort basis.

    Online Shopping orders are processed by our FOSCC on a daily basis. Fulfillment of processing the orders would take around three (3) to five (5) upon placement of the order by the customer in their respective Forex Online Shopping account(s). (See Online Shop Orders Fulfillment)

    For drop ship orders, Forexworld will not be held liable for items that are not listed or not inputted in the respective Customer’s account, as it is the responsibility of the Customer to catalog all the drop ship items to be delivered in Forexworld’s respective warehouses. This is to ensure that all items will be accounted for and verified as received.

  2. Customer(s) that would use the drop ship service of Forexworld should take note of the following to avoid delivery of the drop ship item(s) to a wrong warehouse address.

    For Customer(s) that place drop ship orders to our LA Warehouse, have your ordered items delivered to the following address:

    YOUR NAME
    811 E. G Street #F
    Wilmington, CA 90744

    For Customer(s) that place drop ship orders to our VA Warehouse have your ordered items delivered to the following address:

    YOUR NAME
    5222 Eisenhower Avenue, Alexandria,
    VA 22304

    For Customer(s) that place drop ship orders to our OR Warehouse have your ordered items delivered to the following address:

    YOUR NAME
    13900 SE Highway 212, Unit 65 Clackamas,
    Oregon ‎97015 USA

    For Customer(s) that place drop ship orders to our JAPAN Warehouse have your ordered items delivered to the following address:

    YOUR NAME
    Konoike Ohi Distribution Center,
    4-7-7 Tokai, Ota-ku, Tokyo, 143-0001, Japan

    ***Customers must take note of the shipping/delivery address of our warehouse(s) to avoid any hassle and inconvenience Forex will not be held accountable for wrong delivery address information on a Customer’s drop ship transactions.

  3. Log-in to their respective Forex Online Shopping accounts to verify or check the status of their respective item(s).

    Due to the high volume of inquiries and phone calls to Forexworld hotlines, Customers are encouraged to log-in to their respective accounts and check the status of their respective orders. Customers may also verify the status of the item by checking their registered email accounts as Forexworld provides an email notification for each update in status regarding their respective order transactions.

  4. Fund their respective online shopping account(s) for the following:

    For Online Shopping For Drop Ship
    To order item(s) from the Supplier/website indicated in their respective order transactions(s) To settle shipping charges
    To settle shipping charges To settle other additional charges deemed necessary
    To settle other additional charges deemed necessary

    Online Shopping orders that are Customer approved but without enough funds will not be processed. In cases where a Customer approves several orders but his funds can only cover part of the orders, Forex reserves the right to process the orders that can be covered by the Customer’s funds in whatever sequence Forex see fit.

    Separate invoice information is provided for each package of a Customer once the Customer requested to pack and ship their item(s). Payment of the invoice should be made immediately or five (5) days after receipt of the invoice. Forexworld reserves the right to hold the boxes that has not been paid within the said period.

    Customer(s) may replenish their funds by accessing the “Add Funds” link in their respective Forexworld Online Shopping accounts. A copy of the deposit slip should be uploaded as well.

    Once all outstanding balances are settled, be it either for online shopping or payment for boxes/packages, next corresponding step will be processed.

  5. Failure to comply with the responsibilities aforementioned may cause the Customer’s package or order to be put on hold until further notice.

7. Charges/Fees Conditions

All orders processed by Forex will be given standard charges, which include(s) but are not limited to the following:

A. Shipping Fee(s)

Shipping fee(s) are based on box size(s), volume or weight in which the Customer’s item(s) will fit.

There are two types of shipping fees:

1. Sea freight shipping fee – via Ocean shipping, where weight is not a factor when computing for the fees
2. Air freight shipping fee – via Air shipping, where volume or weight, whichever is higher, are factors considered in computing for the fees

SEA FREIGHT FEES
Below is a detailed guide to the prices of our available boxes for our Warehouses:

Published Rates for LA Warehouse (consolidated packages)
Box Dimension Shipping Charge
JUMBO box (formerly Green box) 25” x 23” x 17” $75
REGULAR box (formerly Blue box) 20” x 23” x 17” $65
***These rates apply to Metro Manila deliveries only. Deliveries to provinces are available for an extra charge, depending on its destination.
***You may also refer to our INSTANT SHIPPING QUOTE for an estimated quotation of shipping charges.

 

Published Rates for VA Warehouse (DC/MD area as well)
Please refer to our INSTANT SHIPPING QUOTE for an estimated quotation of shipping charges.
***Rates are subject to change. For more information, you may send us an inquiry here.

 

Published Rates for OR Warehouse (consolidated packages)
Box Dimension Shipping Charge
JUMBO box 25” x 23” x 17” $80
REGULAR box 20” x 23” x 17” $70
***These rates apply to Metro Manila deliveries only. Deliveries to provinces are available for an extra charge, depending on its destination.
***Rates are subject to change. For more information, you may send us an inquiry here.

 

Published Rates for JAPAN Warehouse (consolidated packages)
Box Dimension Shipping Charge
JUMBO box 28” x 21” x 24”

(73 x 55 x 62 cm)

JPY 9,500 or $86
MEDIUM (Gift) box 24” x 21” x 14”

(62 x 55 x 36 cm)

JPY 6,900 or $63
***These rates apply to Metro Manila deliveries only. Deliveries to provinces are available for an extra charge, depending on its destination.
***Rates are subject to change. For more information, you may send us an inquiry here.

AIR FREIGHT FEES
Below is a detailed guide to the computation of prices for our Air freight service:

Rates for LA Warehouse
Please refer to our INSTANT SHIPPING QUOTE for an estimated quotation of shipping charges for airfreight fees.
***Rates are subject to change.
***For airfreight packages that are consolidated, additional consolidation fees may apply. You may contact us for further details.
Rates for VA Warehouse (DC/MD area as well)
Please refer to our INSTANT SHIPPING QUOTE for an estimated quotation of shipping charges.
***Rates are subject to change. For more information, you may send us an inquiry here.

Shipping charge(s)/fee(s) are provisional and will only be finalized upon consolidation of the item(s) that are received in the Forex Warehouses. Forex reserves the right to adjust the shipping fee based on the actual box size used upon packing and consolidation.

Forex also accepts custom sized boxes. Delivery charges for these types of boxes will be determined on a per order basis or upon special instructions by the Customer.

Forex reserves the prerogative to change the above stated rates.

B. Purchased Item Cost

Customers may request Forex to order through online stores/shops on their behalf and this falls under our Online Shopping service.

Customers will have to input in their respective accounts the item(s) they want Forex to purchase.

FOSCC reviews and validates the item(s) to be ordered and requests for Customer approval and the balance to be paid for the item before proceeding with the purchase.

Essential order adjustments are made upon receipt of the final order confirmation from the online store where the item(s) are brought. Majority of the times, this is where the online stores provide a complete breakdown of the charges of the item being ordered. Charges may include the following:

ii. Supplier Shipping – shipping charged by the online store for delivery to Forex Warehouse.
iii. Supplier Tax – taxes for the item(s) ordered in the online store

C. Service Fee(s)

For Online Shopping orders the following service fee will be observed:

Forex charges 5% of the total item cost as service fee or administrator fee. These are charges of Forex Online Shopping and are on top of the charges that the online store or USA Supplier charge upon purchase (these include shipping charges to the Forex warehouse and taxes on the item purchased). These charges may be subject to change depending on the quantity and variety of the items being ordered. You may verify with our FOSCC regarding related service fees.

For Drop Ship orders, the following will be the service fee:

There will be no fee for drop-shipped items since the Customer, did the ordering on their own using their own credit card, PayPal account, or other similar payment method.

D. Storage Fee(s)

Forex can store orders/packages for the customer for up to thirty (30) days. If the Shopper does not request from Forex to ship by then, Forex will charge a storage fee of $10 per month until the Shopper’s package/box is shipped.

This holding fee (storage fee) computation will be on a Per month basis unless special arrangements are made with Forex.

Should a stored item and/or package remain unclaimed or its return not be properly authorized for a period of ninety (90) days then Forex shall have the right to auction said item to pay for accumulated fees. Similarly, Forex shall have the right to auction packages that remain unclaimed for a period of six (6) months or more to pay for accumulated fees. Forex maintains the prerogative to shorten said period if it makes a determination that said item or package is perishable or its value will be greatly diminished by prolonged storage.

**Forex Japan only allows packages to be stored at our warehouse for a maximum of two (2) months. If the package is not shipped by then, Forex shall have the right to auction said item to pay for accumulated fees.

E. Consolidation and Repacking Fee(s)

Forex can consolidate and repack your smaller items into a bigger box for an additional $5 – $10 for our US Warehouses, and JPY2,500 or $23 for our Japan Warehouse. You may opt to provide your special instructions as per packing to our Customer Service Representatives via our Contact Us page.

Below is a summary of the charges that Forexworld may charge to its customers for using our service(s).

Type of Charge/Fee Estimated Charge/Fee
Sea freight Shipping (depends on the box used) $65-$75 (for packages coming from LA)
For packages coming from VA – refer to our INSTANT SHIPPING QUOTE
$70-$80(for packages coming from OR)

JPY6,500($63)-JPY9,500($86) (for packages coming from JAPAN)

Air freight Shipping Check our INSTANT SHIPPING QUOTE for further details
Purchased Item Cost  Depends on the item cost from the Online Store
Service Fee (Online Shopping orders only)  %5 of total item cost (may be subject to change, for inquiries, you may verify with our FOSCC)
Storage  $10/month if not shipped within 30 days upon receipt of the item(s)
Consolidation and Repacking  $5-$10 for US Warehouses
JPY2,500 or $23 for Japan Warehouse
Other Special Request (see Shipment Consolidation)  Additional charge of more or less $20 related to the special request (may be subject to change, for inquiries you may verify with our FOSCC) for our US Warehouses
Additional charge of more or less JPY2,200 or $20 related to the special request for our Japan Warehouse

 

8. Forex Online Shopping – Order Calculator

The Forex Online Shopping Order Calculator provides a tool to Customers or Clients to compute for the rough estimate amount of the orders created through Forex Online Shopping.
This tool will be able to provide information in PHP currency.
The computation provided for and used herein is solely for Forex Online Shopping services, i.e. order transactions, administrative or service fees

9. Inspection and Scanning

By availing of Forex’s services, the Customer agrees that Forexworld may open and inspect a package received in our Forex Warehouses for any reason at any time. (See Items Received in Forex Warehouse)

10. Claims

Claims may be made against a lost or damaged shipment or package given the following:

* A letter of claim must be sent via email through customercare@forexworld.com
* FOSCC must receive this letter of claim within 30 days from the date the shipment or package was received by the Customer.
* Failure to comply with any of the above shall be taken to mean that the Customer received the shipment or package in good condition.

11. Insurance

Each shipment or package from our US Warehouses are insured for $100 up to $500 depending on the size of the box used for shipping. For more information, you may send us an inquiry through our Contact Us page.

For insurance coverage of packages from our Japan Warehouse, you may send us an inquiry through our Contact Us page.

12. Limitation of Liability

Except to the extent prohibited by local laws, in no event shall Forexworld, or any of its employees or officers be liable for direct, special, incidental, consequential, or other damages (including lost of profit, lost of data, or downtime costs), arising out of the use, inability to use, or the results of use of the services or the breach of this agreement, and whether or not advised of the possibility of such damages.

13. General Clause

Forexworld may, at any time, make changes to this document if deemed necessary for the improvement of the products and services that Forexworld provides and offer to its customers.

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