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Frequently Asked Questions

Need answers to some of your questions? Find them here, now.

What is Forex Online Shopping (FOS)?

Forex Online Shopping (FOS) is the current online presence of Forex Cargo, Inc., launched on 2011.

What does FOS offer?

FOS provides online shoppers to shop for products online without the need for a credit card, PayPal account or similar online payment methods and this is called Online Shopping.

FOS also provides online shoppers to consolidate item(s) in one of our warehouses and this is called Drop Ship.

Both services will deliver to the online shoppers’ specified address in the Philippines.

How does FOS work?

Click here to see our services.

Where can we send our drop ship packages?

Forex has the following warehouses:

CALIFORNIA, USA (LA Warehouse)

Location-Icon-(dark)(16) 811 E. G Street, #F, Wilmington, CA 90744

VIRGINIA, USA (VA Warehouse)

Location-Icon-(dark)(16) 5222 Eisenhower Avenue, Alexandria, VA 22304

OREGON, USA (OR Warehouse)

Location-Icon-(dark)(16) 10117 SE Sunnyside Rd SUITE F #32 Clackamas, OR 97015

TOKYO, JAPAN (TYO Warehouse)

Location-Icon-(dark)(16) Konoike Ohi Distribution Center, 4-7- 7 Tokai, Ota-ku, Tokyo, 143-0001, Japan


***Note: Please indicate YOUR NAME whenever you want to have your packages received at either of our warehouses so that we know the items we receive are yours. You may contact our Forex Online Shopping Customer Care (FOSCC) for further inquiries.

How do I contact FOREX?

We may be reached through the following:

CALIFORNIA WAREHOUSE (USA)

Contactl-Icon-(dark)(16) JP and Ging Carino
Telephone-Icon-(dark)(16) +1 (310) 523-4080

VIRGINIA WAREHOUSE (USA)

Contactl-Icon-(dark)(16) Carmen De Jesus
Telephone-Icon-(dark)(16) +1 (703) 823-1508

OREGON WAREHOUSE (USA)

Contactl-Icon-(dark)(16) Gigi Laderas Mofford
Telephone-Icon-(dark)(16)+1 (503) 902-2968

TOKYO WAREHOUSE (JAPAN)

Contactl-Icon-(dark)(16) Emy Guevara or Tess Magtabog
Telephone-Icon-(dark)(16) 03 (5755) 9088

FOREX ONLINE SHOPPING

Telephone-Icon-(dark)(16) +63 (927) 492-2939, +63 (997) 066-4064

How much are your shipping rates?

Our rates vary depending on box sizes and delivery locations. Additional fees also apply for pick-up, handling, and repacking of your item(s). You may view our ocean freight shipping rates below.

 


Published Rates for LA Warehouse (consolidated packages)

Note: Please be advised that we have changed the name of our boxes. The GREEN boxes will now be called JUMBO boxes, and BLUE boxes will now be called REGULAR boxes.

BOX
DIMENSION
SHIPPING CHARGE
Jumbo box 25” x 23” x 17” $75
Regular box 20” x 23” x 17” $65

***These rates apply to Metro Manila deliveries only. Deliveries to provinces are available for an extra charge, depending on its destination. Click here for more details.

***You may also refer to our INSTANT SHIPPING QUOTE for an estimated quotation of shipping charges for “ship as is or small parcel packages.”

 


Published Rates for VA Warehouse (DC/MD area as well)

BOX
DIMENSION
SHIPPING CHARGE
Manila Luzon Visayas Mindanao
Traditional Box
Forex Blue 450 23″ x 20″ x 17″ $108 $115 $115 $122
Forex Blue 300 18″ x 18″ x 16″ $60 $65 $65 $70
Forex Blue 150 17.5″ x 9″ x 16″ $35 $40 $40 $40
Non-commercial box 23″ x 20″ x 20″ $118 $125 $125 $132
Red Box (for walk-in clients only) 23″ x 20″ x 17″ $70 $85 $85 $95

 


Published Rates for OR Warehouse (consolidated packages)

BOX
DIMENSION
SHIPPING CHARGE
Jumbo box 25” x 23” x 17” $80
Regular box 20” x 23” x 17” $70

 


Published Rates for JAPAN Warehouse (consolidated packages)

BOX
DIMENSION
SHIPPING CHARGE
Jumbo box 28” x 21” x 24” JPY 9,500 or $86
Medium (Gift) box 24” x 21” x 14” JPY 6,900 or $63

 

***These rates apply to Metro Manila deliveries only. Deliveries to provinces are available for an extra charge, depending on its destination.

***Rates are subject to change. For more information, you may send us an inquiry here.

How long does shipping take?
OCEAN FREIGHT

Ocean shipment coming from the U.S.
For Metro Manila deliveries, approximately 4-6 weeks from the time the boxes are loaded in our container(s) and leave the port in US.
For Provincial deliveries, approximately 6-8 Weeks from the time the boxes are loaded in our container(s) and leave the port in US.

Ocean shipment coming from Tokyo, Japan
For Metro Manila deliveries, approximately 2 weeks from the time the boxes are loaded in our container(s) and leave the port in Japan.
For Provincial deliveries, approximately 4-6 weeks from the time the boxes are loaded in our container(s) and leave the port in Japan.

AIR FREIGHT

Approximately 7-10 Days for Metro Manila deliveries from the time the boxes are loaded and leave the port in US.

Contact our Forex Online Shopping Customer Care (FOSCC) representative for duration on Provincial deliveries.


*** Do take note of certain delays that (roughly about a week or two depending on the incident) may be added to the above-mentioned period due to US and Philippine Customs random inspection of shipment, and other incident that is unexpected. You may contact our FOSCC through our Contact Us page for further details.

Is there a weight limit to the packages that I send?

By default Forex ship via ocean and there is no weight limit. However, we do recommend that the size of your package(s) should be easily handled by at least two (2) people to ensure proper handling and storage.

For airfreight packages, ask our FOSCC for weight and package restrictions.

Or simply click here.

Will I be taxed for my shipment?

We include taxes and customs documentations in our charges for sea freight and air freight.

However, these charges are subject to change, as certain item(s) require tariff charge(s) and/or custom duties.

You may check the estimated freight charges through our Instant Shipping Quote, or you may send us an inquiry about your item(s) by clicking here.

What can I ship?

You can ship almost anything that you can order from different online stores such as EBay, Amazon, etc. However, please be reminded that Forexworld reserves the right to refuse confirmed orders that will fall under list of prohibited item(s) (see list below).

When in doubt, you may contact us through our hotline or send us an inquiry here.

You may ship item(s) such as the following:

  • Books
  • Toys
  • Household goods and personal effects
  • DVDs
  • School supplies
  • Clothes
  • Shoes
  • Bags
  • Vitamins (limited quantity)
  • Furniture
  • Electronic items
  • Food items (non perishable)

Items that fall under the following categories are prohibited:

  • Currencies
  • Checks
  • Money orders
  • Travellers’ checks
  • Precious Metals
  • Precious Stones (e.g. Diamonds, Ruby, Sapphire, Emerald)
  • Jewelry (e.g. Pandora charms, Swarovski)
  • Watches
  • Firearms
  • Ammunition
  • Gun parts and accessories (e.g. Reloaders)
  • Toy Guns
  • Explosives
  • Drugs and other prohibited substances
  • Lewd, obscene and pornographic materials
  • Perishables
  • Gambling paraphernalia
  • Industrial carbons
  • Combustible materials
  • Hazardous materials
  • Goods of commercial quantities
  • Large electronics and appliances
  • Big car parts
  • Tires/wheels and mags
  • Any item which falls within the restrictions of the CBP.
  • Any item which falls within the restrictions of Japan Customs.
  • Any item whose importation is restricted by the Bureau of Customs of the Philippines.

Forex reserves the right to include similar items to this list without prior notice.

(**Make it a habit to check item(s) with an FOSCC, especially if it would fall under the above-mentioned list or if you are unsure, to avoid inconvenience.)

Where can I have my box delivered?

We can ship to almost anywhere in the Philippines. Please note, however, that a special delivery fee of US$35 per package will be applied to deliveries on hard-to-reach areas.

Also, we do prefer to deliver to a residential address instead of a business address as deliveries often begin before and end after most office hours.

Could I pick up my package(s) when it arrives in the Philippines?

Yes, you can! You can pick up your package(s) from our office in Balintawak, Quezon City. Please contact us through our mobile numbers below so we can provide you complete instructions and location details.

Telephone: +639162689352, +639196916294
Contact Person: Jane Joaquin

Could I store my items in your warehouse?

Yes.

You can store your item(s) for up to thirty (30) days in our Forex US warehouses.
Packages that are stored beyond this time will be charges a storage fee of 10 USD per month until your box is finally shipped.

You can store your item(s) for a maximum of two (2) months in our Forex Japan warehouse.
Forex shall have the right to auction packages that are stored beyond this time.

To make sure your box(es) are shipped on time, get in touch with our FOSCC.

Will my ordered items be delivered in its original packaging?

Orders will be shipped in its original packaging from your online suppliers. Forex reserves the right to open and inspect all orders delivered to our warehouses to make sure that no package contains any prohibited goods. This applies to both online shop and drop ship packages.

Are there refunds and warranties for the items ordered?

Forex Online Shopping and Forex Cargo DOES NOT OFFER any refunds or warranties of its own. Online shoppers are responsible for the cost of shipping back to the US if they decide to avail of the online store’s warranty. Forex is not responsible for items not being functional when delivered.

How do I pay?

For online shopping services, your Forexworld account has to be pre-funded. This may be done by making a deposit to our banks accounts, details of which are provided below:

  • Deposit the Peso equivalent found in your order or invoice into our Peso Account

Bank: Banco De Oro (BDO)
Account Name: Forex Cargo Philippines Inc.
Account No.: 000330468618

  • Once deposited, upload the deposit slip in your respective Forexworld account through the Add Funds

For Shipping services, please take note that we DO NOT ACCEPT Cash On Deliveries (CODs). Payment must be made as soon as we inform you via email of your invoice details.

What if I paid more than the charges specified?

Do not worry. You can always use your extra payment as prepaid funds in your Forexworld account. If you choose to get the funds back, you may cash your funds anytime. Just send our FOSCC Representatives for a request for refund by clicking here.

Once request is approved, a check will be made to your registered Name, which can be mailed to your registered address or which you can pick-up at our offices on a specified pick-up date/time. In addition, our customer service representative(s) may suggest depositing these funds to your account to avoid the hassle of waiting for the check to be mailed or to avoid the hassle of travelling.

How do I track my boxes?

You can use Forexworld Box Tracker to check the status of your shipment at any time during and after delivery or you may contact us here.

*NOTE: A few days are needed to update the status in the box tracker as information is provided by our respective offices once shipment are confirmed.

If this FAQ did not answer your question, please do not hesitate to send us an inquiry here.